Payment & Refund Policy

1. Payment Processing

All payments are processed by Stripe Payments UK Limited, a regulated payment service provider. BuilderBuddy does not collect, store, or have access to your card number, CVV, or full payment details at any time. Your payment information is encrypted and held by Stripe in accordance with PCI DSS Level 1 compliance standards.

2. Subscription Billing

The Pro subscription is billed monthly in advance on the date you first subscribe. Your subscription renews automatically each month unless you cancel before the renewal date. By subscribing you authorise BuilderBuddy and Stripe to charge your payment method on this recurring basis.

You will receive an email receipt for each successful payment to your registered email address.

3. Failed Payments

If a payment fails Stripe will automatically retry the charge. If payment remains unsuccessful after retries your subscription will be paused and access to Pro features will be restricted until payment is resolved. You will be notified by email.

4. Cancellation

You may cancel your subscription at any time through your account settings or by emailing team@builderbuddy.co.uk. Cancellation takes effect at the end of your current billing period. You will not be charged for the following month and you will retain access until your paid period expires.

5. Refunds

Please note that the 14-day free trial and the 14-day cancellation right described here are two separate things. The free trial is a period of free access before you pay anything; the cancellation right below runs from the day you start a paid subscription, whether or not you had a trial first. Taking a free trial does not use up, shorten or waive your cancellation right. If you are a consumer rather than a business, the Consumer Contracts Regulations 2013 give you 14 days from the start of your paid subscription to cancel and receive a refund. Because the Service is delivered digitally and immediately, subscribing is an express request that we begin providing it straight away, and the right to cancel is lost once the subscription period has been fully performed. Where you cancel inside the 14 days we may deduct an amount proportionate to the Service already supplied. These rights do not apply to business customers, which most of our users are.

Outside of that, we do not offer refunds for partial months of service that have already been charged. If you believe you have been charged in error please contact team@builderbuddy.co.uk within 14 days of the charge and we will investigate promptly.

In exceptional circumstances, such as a significant service outage or billing error caused by us, we may issue a full or partial refund at our discretion. Refunds are processed back to your original payment method via Stripe and typically take 5 to 10 business days to appear.

6. Price Changes

We reserve the right to change our subscription pricing. You will be given at least 30 days written notice by email before any price increase takes effect. Continuing to use the Service after the change date constitutes acceptance of the new price.

7. Free Tier

New accounts get a 14-day free trial with unlimited quotes and no payment method required. The trial begins on your first quote, or 14 days after you sign up if you have not made one by then. When it ends you will need an active subscription to generate new quotes; quotes you have already created remain available to view, download and send. The trial applies once per user. Creating multiple accounts to obtain additional trials is a violation of our Acceptable Use Policy and may result in account termination.

8. Contact

For any payment queries please contact team@builderbuddy.co.uk with your registered email address and the date of the charge in question.